Director – Technical Major Incident Manager

About the role

The Director, Infrastructure Engineering - Technical Major Incident Manager serves as the senior technical authority responsible for leading the response, coordination and resolution of critical technology incidents across the enterprise.

What you'll do

• Responsible for delivering value and managing risks for our lines of business
• Lead and coordinate P1/P2/P3 major incidents across infrastructure and application domains
• Act as Technical Incident Commander during critical business-impacting outages
• Drive technical triage, escalation management, service restoration and executive communications
• Facilitate post-incident reviews and corrective action tracking

What you need

• 19–30 yrs of experience
• Linux
• AWS
• Ansible
• Windows Server
• Python
• PowerShell
• MCA or B.Tech or B.E. or B.Sc or BCA

Good to have

• Azure
• Shell scripting
• GCP
• VMware
• Incident response
• Root cause analysis