Director User Exp Design

About the role

The PA HUE Leader at HTCS is a senior design executive responsible for two interconnected capabilities: (1) leading the HUE Design Studio for the Process Automation (PA) business, driving the UX vision, strategy, and delivery aligned with the PA SBG and GBE leadership; and (2) overseeing the Technical Writer team, ensuring that product knowledge is translated into accurate, user-centered documentation that enhances the overall customer experience.

What you'll do

• Responsible for two interconnected capabilities: (1) leading the HUE Design Studio for the Process Automation (PA) business, driving the UX vision, strategy
• Developing design capability and infrastructure aligned with PA business strategy
• Recruiting, developing, and managing UX design talent; managing resources and operational plans
• Overseeing multidisciplinary competencies: design research, experience design, interaction design, visual design, and industrial design
• Driving 2–3 high-impact, innovative offerings based on a UX-led approach

What you need

• Visual design
• Prototyping
• Figma
• HTML
• Content strategy
• Lean
• Any graduate

Good to have

• Interaction design
• Usability testing
• Technical writing
• Data visualisation
• Product strategy