Director, UX Research

About the role

We are seeking a Director of UX Research to lead the Security and Risk Workflows research team, part of our 130+ UX Research & Insights (UXRI) Organization within our rapidly scaling global Experience Team (EX) of over 800 UX Professionals. You will bring strategic leadership and execution excellence to translate user research into product strategies and influence how ServiceNow solves critical security and risk challenges.

What you'll do

• Establish ways to use advanced AI capabilities to expand how the team works and delivers results with efficiency and quality in mind
• Build a high-performing, versatile team by hiring world-class Researchers and creating an environment where they can do their best work
• Maintain a sharp external perspective on industry trends and emerging AI technologies, continuously evolving the team's capabilities and approaches

What you need

• 12–22 yrs of experience
• Research
• User research
• ServiceNow
• Product strategy
• Any graduate