Division Lead - Liability Operations

About the role

The Division Lead – Liability Operations (H) is a senior leadership role within the Retail Liability Operations function, responsible for overseeing end-to-end operational efficiency, process optimization, automation, governance, and compliance. The role involves managing multiple sub-units, driving strategic initiatives, ensuring regulatory adherence, and leading vendor assessments and audits.

What you'll do

• Manage two or more operational sub-units within the Retail Liability Operations function
• Act as the primary lead for all bank-driven projects related to liability operations
• Oversee vendor management, including performance monitoring and compliance
• Serve as an individual contributor for specialized and complex processes
• Drive operational excellence across multiple applications and processes to improve productivity and consistency

What you need

• 6–11 years in operations
• Process management
• Team management
• Problem solving
• Vendor management
• Process improvement
• Customer service
• Any graduate

What you get