Domain Service Manager - HCM

About the role

Domain Service Manager - HCM at Candidate Experience site. Act as the key point of contact for People Function service support across People stakeholders, HR operations, business process owners, Enterprise Applications teams.

What you'll do

• Act as the key point of contact for People Function service support across People stakeholders, HR operations, business process owners, Enterprise Applications teams
• Own all aspects of People Function service management, including incident, change, problem, knowledge management, service communications, service creation, transition
• Ensure service lines deliver reliable customer service, incident restoration, service request fulfilment, and service level agreement performance for People processes
• Monitor, report, and improve the availability and performance of end-to-end People Function services, including business-critical HR processes and downstream integrations
• Develop People Function standard operating procedures and knowledge-based articles for handover to Level 1 and Level 2 support teams

What you need

• 5–9 yrs of experience
• Reporting
• ERP
• Coordination
• Process improvement
• Vendor management
• SOP writing
• Any graduate

Good to have

• ITIL
• HR operations
• Regression testing