DTICI Global SIAM Delivery Manager T6

About the role

The Service Delivery Manager is responsible for managing end-to-end IT service delivery, ensuring services are delivered as per agreed SLAs, KPIs, and business expectations. The role focuses on operational excellence, client satisfaction, service quality, and continuous improvement while acting as the primary interface between clients, technical teams, and support functions.

What you'll do

• Serve as the dedicated IT partner for assigned business units
• Build trusted relationships with senior business leaders
• Develop deep understanding of business strategy, priorities, and operational challenges
• Act as the single point of coordination for IT engagement with those business functions
• Proactively identify technology opportunities that improve efficiency, risk posture, and business performance

What you need

• 16–29 yrs of experience
• ServiceNow
• ITIL
• Business analysis
• MBA or B.Tech or B.E. or B.Sc or BCA