Duty Manager

About the role

We are seeking a highly organized and customer-focused Duty Manager to join our team. As a Duty Manager, you will play a crucial role in ensuring the smooth and efficient daily operations of our hotel, particularly in the front office area. You will be responsible for supervising staff, managing guest experiences, and maintaining the highest standards of service quality.

What you'll do

• Play a crucial role in ensuring the smooth and efficient daily operations of our hotel, particularly in the front office area
• Be responsible for supervising staff, managing guest experiences, and maintaining the highest standards of service quality
• Oversee the daily operations of the front desk and ensure optimal guest service at all times
• Conduct daily briefings and communicate important information to team members
• Manage and supervise front office staff to maintain department standards and deliver high-quality service

What you need

• 3–6 yrs of experience
• Hospitality
• Front office
• Customer service
• PowerPoint
• Guest service
• Communication
• Diploma