Duty Manager

About the role

We're looking for a dynamic and organized Duty Manager to join our team in Udaipur, India. In this pivotal role, you'll be the backbone of our front office operations, ensuring seamless guest experiences while leading and supporting your team with enthusiasm and professionalism. As a Duty Manager, you'll oversee daily operations, resolve challenges with decisiveness, and foster a collaborative environment where excellence is the standard.

What you'll do

• Handle guest complaints, feedback, and special requests with empathy and transparency, working toward satisfactory resolutions
• Supervise and coordinate the front office team, including receptionists, concierge, and bell staff, maintaining high service standards
• Oversee check-in and check-out processes to ensure they are efficient, seamless, and guest-focused
• Monitor lobby activities and maintain a welcoming atmosphere that reflects our commitment to hospitality excellence
• Train, guide, and motivate staff members to deliver exceptional customer service and achieve departmental goals

What you need

• 1–4 yrs of experience
• Hospitality
• Guest service
• Front office
• Customer service
• Communication
• Housekeeping
• BBA