Duty Manager

About the role

Welcome and support VIP guests; authorise courtesies and oversee VIP room inspections to exceed expectations Log and report all security incidents and emergencies; conduct Night Audit processes and ensure compliance with organisational standards and safety procedures

What you'll do

• Liaise with all departments to ensure smooth, coordinated operations and communicate key updates and guest feedback to senior management
• Supervise the Front Office team with collaborative leadership; conduct daily briefings and monitor service standards consistently
• Review rate variances, billing instructions, and guest credit to ensure revenue control and financial integrity
• Manage full-house situations and coordinate guest relocations; oversee lobby and driveway operations for safety and guest comfort

What you need

• Communication
• Front office
• Any graduate

Good to have

• Hospitality