Duty Manager

About the role

We're looking for a dynamic and organized Duty Manager to join our team in Mysuru, India. In this pivotal role, you will oversee daily operations, ensure exceptional guest experiences, and lead our front office team with professionalism and enthusiasm. As a Duty Manager, you will be the backbone of our operational excellence, balancing administrative responsibilities with genuine care for both our guests and team members.

What you'll do

• Ensure all Front Office Standard Operating Procedures and policies are consistently implemented across all guest interactions and team operations
• Provide warm, welcoming service to guests while maintaining our organization's brand standards and service excellence
• Lead, motivate, and provide guidance to the Front Office team, fostering a collaborative and supportive work environment
• Manage daily operational activities, including staff scheduling, resource allocation, and workflow optimization
• Analyze operational metrics and performance data to identify opportunities for improvement and drive goal achievement

What you need

• 3–6 yrs of experience
• Hospitality
• Front office
• Communication
• SOP writing
• BBA