Duty Manager - Fairmont Agra

About the role

Address guest concerns and complaints promptly, ensuring resolution and guest satisfaction

What you'll do

• Oversee daily hotel operations and ensure seamless service delivery across all departments
• Supervise and coordinate front-of-house and back-of-house staff to maintain service standards and operational efficiency
• Monitor and maintain security protocols, guest safety, and property protection throughout the shift
• Conduct regular property inspections to ensure cleanliness, maintenance standards, and compliance with hotel policies
• Prepare and submit detailed shift reports documenting incidents, guest feedback, and operational issues

What you need

• 3–4 yrs of experience
• Performance management
• Communication
• Any graduate