Duty Manager - Pranaam Operations

About the role

Executive - Pranaam is responsible for supporting the day-to-day operations of Pranaam services, ensuring a high level of customer satisfaction and efficient service delivery. This role involves direct interaction with guests and coordination with the frontline team. Executive - Pranaam is responsible for supporting the day-to-day operations of Pranaam services, ensuring a high level of customer satisfaction and efficient service delivery.

What you'll do

• Coordinate with the frontline team to ensure smooth service delivery, addressing any immediate operational issues to maintain seamless operations
• Facilitate effective communication among team members to enhance overall guest satisfaction and operational efficiency
• Collect feedback from guests and report to the management for continuous improvement, ensuring that guest insights are used to refine service quality
• Implement necessary changes based on feedback to provide a better experience and address any recurring issues
• Ensure the availability and proper use of resources required for service delivery, monitoring resource utilization to optimize efficiency

What you need

• 3–5 yrs of experience
• Coordination
• Process improvement
• Customer service
• BBA