Duty Terminal Manager

About the role

Duty Manager - Terminal Operations is responsible for the overall management and supervision of terminal operations during a specific shift. This role involves coordinating staff, resolving issues, ensuring passenger satisfaction, and maintaining a safe and secure environment while optimizing operational efficiency.

What you'll do

• Assist in the management of reserved lounges, ensuring a high standard of service and a seamless experience for passengers
• Oversee the management and maintenance of trolley operations, ensuring availability and cleanliness
• Assist in managing the asset lifecycle, including regular checks and prompt reporting of any defects or damages
• Coordinate the timely deployment and safe operation of golf carts and inter-terminal coaches
• Ensure service levels are met, track performance scores, and address any complaints or operational issues promptly

What you need

• 5–7 yrs of experience
• Coordination
• SOP writing
• Calendar management
• Reporting
• Customer service
• Vendor management
• BBA

Good to have

• Employee engagement