E-Commerce Operations Manager

About the role

We’re looking for a high-ownership E-Commerce Operations Manager to lead and optimize end-to-end operations across Quick Commerce, D2C, and Marketplace channels. This role sits at the intersection of supply chain, technology, and customer experience — ideal for someone who can combine strong execution with data-driven decision-making in a fast-scaling environment.

What you'll do

• Drive end-to-end operations across Quick Commerce (Zepto, Blinkit, Instamart), D2C (Shopify/App), and marketplaces (Amazon, Flipkart, Myntra, etc.)
• Ensure high service levels through strong control on fill rates, OTIF, dispatch timelines, and customer experience metrics
• Identify and solve operational bottlenecks across the order lifecycle
• Inventory & Supply Chain Optimization
• Own inventory planning across warehouses, dark stores, and marketplace FCs

What you need

• 3–6 yrs of experience
• Reconciliation
• Inventory management
• Shopify
• Coordination
• Reporting
• Customer service
• Any graduate

Good to have

• Demand planning
• Last-mile delivery
• Embedded C
• GST