EDR Analyst - L2

About the role

With a proactive approach, you'll monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently. Your primary objective will be to handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA).

What you'll do

• Monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently
• Actively manage work queues, perform operational tasks, and update tickets with resolution actions
• Log incidents promptly and provide second-level support, communicating effectively with other teams and clients to extend support when needed
• Work closely with automation teams to optimize efforts and automate routine tasks, ensuring seamless handovers during shift changes
• Assist L1 Security Engineers with triage and troubleshooting, and support project work when required

What you need

• 1–3 years in data & business analytics
• EDR
• B.Tech or B.E.

Good to have

• Ticketing tools
• ServiceNow

What you get