Email Deliverability Specialist

About the role

The Email Deliverability Specialist is the centre of excellence for all things email, from technical onboarding and inbox placement to thought leadership and account growth. This role partners across Customer Success, Product, and Sales to ensure customers achieve maximum deliverability performance, driving both retention and business expansion.

What you'll do

• Lead end-to-end email onboarding, including domain/IP warm-up planning and authentication setup (SPF, DKIM, DMARC, BIMI)
• Diagnose and resolve email deliverability issues including spam filter triggers, blocklist incidents, and bounce management
• Support pre-sales and prospect closure by providing technical email expertise and deliverability assessments
• Design and deliver Email Masterclasses, Webinars, and written Blogs to establish platform thought leadership
• Execute Email Value Programs (EVPs) and facilitate Email Quarterly Business Reviews (QBRs) with strategic accounts

What you need

• Data privacy
• Sales
• Customer success
• Any graduate

Good to have

• Email marketing
• HTML
• CSS
• Upselling
• JavaScript