Email Drafter

About the role

We're seeking an Email Drafter to join our Escalation Department at [Your Company]. As an Email Drafter, you'll play a pivotal role in transforming customer escalations into opportunities for exceptional service.

What you'll do

• Craft Clear and Empathetic Emails: Draft professional and empathetic email responses to address customer escalations, ensuring clarity and understanding
• Resolve Customer Concerns: Collaborate with teams to find effective solutions and ensure timely resolution of escalated issues
• Maintain Professionalism: Uphold the company's reputation through polished written communication and a calm, collected demeanor

What you need

• Customer service
• Escalation handling
• Communication
• Any graduate