Endpoint Operations Analyst (L1) – Intune & SCCM

About the role

We are looking for a proactive L1 System Administrator to support enterprise endpoint operations, including Windows devices, device enrollment, software deployment and endpoint management. The role is responsible for monitoring, initial troubleshooting, routine device checks, incident logging and escalation to L2/L3 teams to maintain endpoint availability and meet operational SLAs.

What you'll do

• Endpoint & Device Management
• Provide first-level support for Windows endpoint incidents and service requests
• Perform basic checks on device health, availability, connectivity and configuration
• Support routine device enrollment and provisioning activities using approved procedures
• Perform initial checks for Intune/SCCM policy synchronization and device compliance issues

What you need

• Intune
• Windows
• Troubleshooting
• ServiceNow
• PowerShell
• ITIL
• Any graduate

Good to have

• SOP writing