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Engagement Manager

EXL·Gurugram

Pay not stated8–10 yrsFull-time
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About the role

Demonstrated success in client relationship management, stakeholder communication, and executive-level engagement. Experience working with global clients and managing distributed teams with regular overlap across U.S. time zones, particularly PST.

What you'll do

  • Serve as a trusted advisor to clients, providing strategic guidance on business growth, customer engagement, and analytics-driven decision making
  • Lead end-to-end delivery of complex analytics and consulting engagements while ensuring alignment with client objectives
  • Manage and mentor teams, fostering a culture of accountability, collaboration, and continuous improvement
  • Drive stakeholder communication across client, business, analytics, technology, and operations teams
  • Identify opportunities for process optimization, automation, and innovation to improve business outcomes and delivery efficiency

What you need

  • 8–10 yrs of experience
  • Process improvement
  • Client relationship
  • Any graduate

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