Engine Field Service Technician - Level III

About the role

Provides technical expertise and serves as a primary customer support contact for diagnosing, troubleshooting, and executing complex repairs and maintenance of engine products at customer sites. Applies advanced diagnostic skills, specialized tools, service procedures, and product knowledge to ensure timely and effective resolution of customer issues while maintaining high standards of safety, quality, and customer service.

What you'll do

• Establishes and maintains productive customer relationships, ensuring prompt, professional, and efficient attention to customer needs
• Diagnoses and completes complex repairs on engine products at customer sites using specialized tools, diagnostic equipment, service publications
• Performs preventive maintenance activities on engines and related components in accordance with documented schedules, standards, and service requirements
• Troubleshoots mechanical, electrical, electronic, fuel, cooling, exhaust, aftertreatment, driveline, controls
• Uses electronic service tools, software, and diagnostic equipment to interpret fault information, identify failed components, and determine appropriate repair actions

What you need

• Preventive maintenance
• Wiring
• Troubleshooting
• Maintenance
• Safety management
• Site execution
• Diploma or B.Tech or B.E.

Good to have

• Performance management