Engine Field Service Technician - Level III

About the role

Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.

What you'll do

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site
• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field
• Escalates unresolved issues to product specialists or supervisor
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists

What you need

• Troubleshooting
• Maintenance
• Site execution
• Diploma