highlisted

Engineer – Consumer Service Assurance (Fixed)

Gratitude·Pune

Pay not stated5–9 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

The role involves monitoring trouble tickets, managing customer escalations, ensuring SLA compliance, coordinating with service partners, and improving overall service delivery.The ideal candidate should have strong telecom technical knowledge, experience in service assurance operations, and the ability to manage technical teams, troubleshoot service-related issues, and drive operational improvements.Key ResponsibilitiesManage daily Consumer Service Assurance (Fixed) operations and ensure smooth…

What you need

  • 5–9 yrs of experience
  • Telecom
  • Any graduate

Good to have

  • Excel
  • Customer service
  • Compliance
  • CRM
  • ERP
  • Business analysis

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