Engineer I- Service Technical Support

Vertiv·Thane, Mumbai

Pay not stated5–10 yrsFull-time

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About the role

An experienced Electrical/Electronics Engineer specializing in UPS systems and AC Power solutions, responsible for providing centralized technical support across India. The role involves supporting field service teams, driving upgrade and modification initiatives, and ensuring service readiness for new and existing products.

What you'll do

Provide advanced technical support and guidance to field service engineers across India for UPS systems and AC power products
Analyze field issues, identify root causes, and support resolution for complex technical problems
Support design and development of service upgrade kits, retrofits, and component substitutions
Prepare technical documentation including drawings, installation procedures, and service instructions
Create and maintain Bills of Materials (BOM) for upgrades and service solutions

What you need

5–10 yrs of experience
Troubleshooting
Root cause analysis
B.Tech or B.E.

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