Engineer, NOC

About the role

The NOC Engineer provides first-line operational monitoring and incident response for Consilio's global technology environment. The role monitors infrastructure, networks, servers, storage, applications, and supporting services; validates and triages alerts; executes approved runbooks; and coordinates timely escalation and communication to minimize service disruption.

What you'll do

• Continuously monitor the health, availability, performance, and capacity of infrastructure, network, server, storage, cloud, application
• Validate, correlate, prioritize, acknowledge, and triage alerts based on business impact, severity, service dependencies, and documented operating procedures
• Perform first-level troubleshooting and approved remediation, including service or job restarts, basic connectivity checks, log review, health validation
• Create and maintain accurate incident and service tickets, including timestamps, affected services, troubleshooting performed, evidence collected, actions taken
• Escalate unresolved or high-impact incidents to the correct technical team, vendor, incident commander

What you need

• 0–4 yrs of experience
• Windows
• ServiceNow
• Operational risk
• Troubleshooting
• Linux
• TCP/IP
• Diploma or B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL
• PowerShell
• Routing and switching
• Firewalls
• Incident response
• Prometheus