Engineer, Professional Services

About the role

Will be part of a 24x7 remote network monitoring team working on a rotating shift basis. Responsible for KPI and technical reporting for the Customer Support team. Collaborate with peer teams to identify their specific reporting requirements. Deliver daily, weekly and monthly reports to internal teams.

What you'll do

• Responsible for KPI and technical reporting for the Customer Support team
• Collaborate with peer teams to identify their specific reporting requirements
• Deliver daily, weekly and monthly reports to internal teams
• Define and document methodologies and procedures for recurring reports
• Implement automations to reduce the report generation effort and to increase accuracy in the reporting results and information

What you need

• 3–5 yrs of experience
• Linux
• TCP/IP
• Root cause analysis
• B.Tech or B.E. or M.Tech

Good to have

• AWS
• Kubernetes