Engineer - Technical Support

About the role

If you are a professional looking for an opportunity to work with Flow Controls – Instrumentation products within Final Control organization at Emerson, this is a interesting opportunity for you! We are looking for hardworking individual with a keen curiosity about learning new technologies and who are driven to apply their knowledge to tackle the toughest problems and deliver optimum solutions.

What you'll do

• Provide post-sales technical support to Global Impact partners, Local Business Partners and Sales channels to resolve technical queries about Fisher FIELDVUE products
• Perform warranty evaluation/repair and failure analysis with technical report documenting findings and resolutions
• Identify product quality issue and escalate to Level 2 team when necessary
• Ensure all calls are properly documented into Service Management System database
• Provide Field Instrument and FIELDVUE products training to internal when necessary

What you need

• 3–5 years in it support & networking
• Troubleshooting
• Instrumentation
• Hardware
• B.Tech or B.E.

What you get