Support Engineer (Night Shift: 8 PM - 5 AM)

About the role

The ERP Support Engineer plays a key role in delivering technical support for QAD and Progress products. This role focuses on providing effective solutions for customer-reported issues, managing technical inquiries, and ensuring seamless system operation through troubleshooting and resolution efforts.

What you'll do

• Engage with customers and partners via communication platforms such as CRM, telephone, email, and internet-based tools
• Be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required
• Be encouraged to engage in continuous learning and regular practice of existing product knowledge
• Perform Progress DBA tasks under guidance, such as database monitoring, backups, and basic optimization
• Manage incoming support requests through ticketing systems and communication channels, ensuring accurate categorization and prioritization

What you need

• 2–5 yrs of experience
• Troubleshooting
• Linux
• Windows
• ERP
• SAP
• Microsoft Dynamics
• B.Tech or B.E. or B.Sc or BCA

Good to have

• SQL
• CRM
• Incident response