Engineer Technical Support - L2

Network Techlabs·Thane, Mumbai

Pay not stated2–4 yrsFull-time

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About the role

The Engineer Technical Support - L1 will provide first-level technical support for backup and recovery solutions, specifically focusing on Commvault and Veeam products. This role involves troubleshooting, resolving issues, and ensuring customer satisfaction through effective communication and technical expertise.

What you'll do

Provide technical support for Commvault and Veeam backup and recovery solutions
Diagnose and resolve technical issues related to data recovery and backup processes
Assist customers with product installation, configuration, and troubleshooting
Document support interactions and solutions in the ticketing system
Collaborate with senior engineers to escalate complex issues as needed

What you need

2–4 yrs of experience
Troubleshooting
Ticketing tools
Any graduate

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