Engineer - Telco Cloud B&R- Support

Orange Business·Gurugram

Pay not statedJunior levelFull-time

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About the role

To provide next level technical support for Global customer service centers and platform supervision centers by resolving low to medium complex SDX,SD-WAN,OPC & Telco Cloud problems referred to the team in an effective and timely manner keeping in view functional KPIs To identify Platform & Services capacity issues and co-ordinate with planning teams and rollout teams to ensure timely capacity upgrades

What you'll do

Identify Platform & Services capacity issues and co-ordinate with planning teams and rollout teams to ensure timely capacity upgrades
Contribute in “Technical Incident Reports” for major network incidents and problems
Achieve Telco Cloud Build & Run KPI targets
Contribute to customer satisfaction and Network Performance KPI targets