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Engineer (Tools & Automation)

HCLTech·Chennai

Pay not statedJunior levelFull-time

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About the role

Monitor incoming service desk queues to spot sudden spikes in identical user complaints, indicating a potential widespread system outage. Review automated infrastructure and application alerts to filter out false positives before triggering the major incident workflow. Interview affected business units quickly to map out the scope, user count, and financial implications of an ongoing disruption.

What you'll do

  • Incident Detection & Front-Line Triage
  • Process Activation: Initiate the formal Major Incident Management (MIM) workflow immediately upon identifying breaches of critical service-level thresholds

What you need

  • Any graduate

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