Engineering Executive

About the role

The Engineering / Technical Executive will support the day-to-day operations of the Global Facilities Command Center by managing incidents, service requests, remote monitoring activities, work permit coordination, and operational reporting across multiple locations.

What you'll do

• Monitor, log, and manage incidents and work orders for critical systems through the designated incident management platform
• Ensure all incidents are acknowledged, updated, and followed up within agreed Service Level Agreements (SLAs)
• Track open incidents closely and coordinate with relevant teams for timely resolution
• Escalate critical or unresolved incidents in line with defined escalation protocols
• Ensure timely notification and effective communication is shared with all relevant stakeholders

What you need

• Coordination
• Reporting
• Excel
• Documentation
• Microsoft Dynamics
• MS Office
• B.Tech or B.E. or Diploma or BBA

Good to have

• Facility management
• Root cause analysis