Engineering Leader

About the role

We are looking for an Engineering Leader to manage and scale multiple product lines in the Voice, BPO, and Workforce Management space. This is a high-impact leadership role that sits at the intersection of real-time voice systems, operations research, and data-intensive platform engineering.

What you'll do

• Architect and build multi-tenant systems that serve enterprise customers across geographies with strict data residency, isolation, and compliance requirements
• Design high-throughput ingestion systems capable of processing large volumes of voice data, call metadata, and operational telemetry in near real-time
• Make foundational architectural decisions on data stores, stream processing, and storage tiers — balancing query performance, cost, and operational simplicity
• Champion SOLID principles, clean architecture, and engineering rigor across all codebases — ensuring systems are testable, extensible, and maintainable at scale
• TEAM BUILDING & ENGINEERING CULTURE

What you need

• 12–22 yrs of experience
• Data structures
• System design
• Kafka
• Machine learning
• Demand planning
• Go-to-market
• Any graduate

Good to have

• LLMs
• Data privacy