Ent Apps Service Reliability Advisor

About the role

We are seeking an experienced Collaboration Platform & Service Reliability Engineer to join our globally distributed Enterprise IT team, supporting the stability, security, performance, and continuous improvement of Arm's collaboration platforms and business-critical applications.

What you'll do

• Provide specialist Level 2 and Level 3 operational support for SharePoint Online, Microsoft Power Platform, and associated collaboration services
• Administer, secure, and optimize SharePoint Online environments, including site administration, access management, governance, and platform configuration
• Support Microsoft Power Platform services, including Power Apps and Power Automate, covering administration, environment management, governance, and fix
• Monitor, investigate, and resolve incidents affecting business-critical enterprise applications using Dynatrace and other AIOps and observability platforms
• Collaborate with application owners, engineering teams, and third-party suppliers to expand monitoring coverage, establish alert thresholds

What you need

• 3–6 yrs of experience
• REST APIs
• Python
• JavaScript
• ServiceNow
• Salesforce
• Power Apps
• Any graduate

Good to have

• Power Automate
• Root cause analysis
• DLP
• Site execution
• ITIL
• SAP