Enterprise Customer Success Manager - India and SEA

About the role

As a Customer Success Manager at Plotline, you are the strategic partner to our customers — ensuring they extract maximum value from the platform, hit their engagement goals, and grow with us over time. You own the customer relationship post-sale: driving product adoption, championing use cases, leading business reviews, owning renewals, and identifying expansion opportunities.

What you'll do

• PRODUCT ADOPTION & VALUE REALIZATION (30%)
• Proactively bring use case ideas to customers based on their vertical, user base, and engagement goals — you're not waiting for them to ask
• Monitor product usage patterns and flag underutilization
• Build and share best practices, playbooks, and success stories from across the customer base to inspire new use cases
• Own the renewal conversation end-to-end — from early health signals through commercial negotiation and contract execution

What you need

• 2–5 yrs of experience
• Customer success
• Product marketing
• C
• Escalation handling
• Roadmapping
• Communication
• Any graduate

Good to have

• Go-to-market
• Cross-selling
• Machine learning