Entitlement Analyst

About the role

The Content Authorization team manages the end-to-end process of setting up our customers with access to broker research and other specialized content. The Entitlement Analyst liaises between our customers, our sales team, and our strategic content partners (who provide access to broker research content to our customers).

What you'll do

• Process the Content Authorization requests submitted by sales teams by following SOPs
• Collaborate with the sales teams and broker partners to gather the required information
• Resolve customers’ queries and concerns
• Track the progress of the submitted Content Authorization requests
• Track communication in our CRM for transparency and auditability of casework

What you need

• Excel
• CRM
• Ticketing tools
• SOP writing
• Any graduate

Good to have

• Salesforce