ERC Generalist 2

About the role

You will handle various HR-related questions about policies, procedures, and programs. You will work closely with Centers of Excellence (COEs) to find and apply effective solutions. The role needs a strong focus on customers, collaboration with regional and global partners, good judgment, and a proactive, data-driven way to anticipate and meet people-related needs in a fast-changing environment.

What you'll do

• Attend to employee and manager concerns from start to finish, addressing complex and elevated cases, using strong communication, thoughtful reasoning
• Provide first-level mentoring to employees and managers on employee discretionary policies, and various lifecycle processes and moments that matter
• Deliver consistent, compliant, and high-quality customer service
• Drive operational excellence across case management by ensuring accuracy, efficiency, documentation integrity, and timely resolution
• Enable and promote self-service by contributing to high-quality, locally relevant knowledge content and support materials

What you need

• 6–11 years in customer support & success
• Customer service
• Problem solving
• Any graduate