ERC Generalist 2

About the role

Provide first-level mentoring to employees and managers on employee discretionary policies, and various lifecycle processes and moments that matter Deliver consistent, compliant, and high-quality customer service Drive operational excellence across case management by ensuring accuracy, efficiency, documentation integrity, and timely resolution.

What you'll do

• Provide first-level mentoring to employees and managers on employee discretionary policies, and various lifecycle processes and moments that matter
• Deliver consistent, compliant, and high-quality customer service
• Drive operational excellence across case management by ensuring accuracy, efficiency, documentation integrity, and timely resolution
• Enable and promote self-service by contributing to high-quality, locally relevant knowledge content and support materials

What you need

• 6–11 years in customer support & success
• Customer service
• Any graduate