EUS Market Manager, India

About the role

We are looking for a highly technical IT manager to oversee End User Services (EUS) and drive strategic technology operations across the India market. This role ensures optimal service delivery, enhances IT frameworks, and manages a diverse technology landscape, integrating user endpoint infrastructure, security, and compliance requirements.

What you'll do

• Leadership & Line Management of Engineer Resources
• Directly manage EUS Leads and Engineers, facilitate resource planning and workload distribution, ensuring optimal efficiency across projects and operational demands
• Set clear goals, expectations, and KPIs to measure individual and team performance across technical operations
• Lead mentoring and skills development initiatives, fostering a culture of innovation and technical excellence
• Champion process standardization, implementing ITIL and service management best practices for consistent execution

What you need

• Active Directory
• ITIL
• Intune
• Hardware
• Incident response
• IAM
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Vulnerability assessment
• SIEM