Evaluation & Insights Intern, AI Delivery

About the role

This is a hands-on, analytical role at the intersection of Quality Assurance, Operations, Customer Experience, and Conversational AI. You will work closely with Delivery, Product, and Engineering teams to review customer interactions, identify issues, perform Root Cause Analysis (RCA), and uncover patterns that impact business outcomes.

What you'll do

• Call Quality Analysis — Review call recordings and transcripts to identify quality issues, missed objectives, and customer experience gaps
• Root Cause Analysis — Investigate conversation failures using transcripts, recordings, workflows, tool outputs, API logs
• Trend Identification — Track recurring issues by frequency, severity, and business impact to uncover patterns and emerging risks across projects
• Funnel Analysis — Analyze customer journeys to identify drop-off points, friction areas, conversion bottlenecks, and failure patterns
• You don't need prior Voice AI experience

What you need

• Root cause analysis
• Mutual funds
• Prototyping
• Any graduate