Executive - AV Services

About the role

This opportunity is for Noida new office and since KGSMPL is not present in Noida this position will be hired under KGSMPL Gurgaon location. Experienced professional in Audio/Video and collaboration services to manage AV endpoints and oversee daily AV operations. In-depth understanding of hardware platforms, including Microsoft Teams Rooms and Webex audio and video conferencing solutions.

What you'll do

• Troubleshoot, analyse, and manage critical and high-priority tickets related to video conferencing issues
• Handle setup, configuration, and troubleshooting for large-scale town halls in hybrid mode
• Oversee training room AV setup, ensuring seamless audio/video performance
• Develop and maintain standardized configurations for video endpoints and prepare knowledge base documentation
• Create and maintain operations documentation, including server and endpoint configurations

What you need

• 3–4 yrs of experience
• Any graduate