Executive-Back-End/ Non Voice / Customer Service -Webchat

About the role

Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexity Quality Assurance (Finished Product Quality) Measurement of the customer service representative’s skills

What you'll do

• Schedule Adherence - punctuality
• Ensure that the process transactions are processed as per Desktop procedures
• Ensure that the assigned targets in accordance with SLA and any internal standard are met
• Manage customers’ chats for any queries related to Services
• Provide resolution by catering exceptions and update systems accordingly

What you need

• Customer service
• Sales
• Upselling
• Any graduate