Executive

About the role

This role ensures seamless service delivery, supports process improvements, and upholds the company’s reputation for excellence in customer care. Respond to inbound client calls, emails, and chat messages promptly and professionally. Diagnose and resolve product or service issues, escalating complex cases as needed.

What you'll do

• Respond to inbound client calls, emails, and chat messages promptly and professionally
• Provide clear, accurate information about BFSI offerings, policies, and procedures
• Maintain detailed records of interactions in the CRM system, ensuring data integrity
• Collaborate with cross‑functional teams (operations, compliance, IT) to address client concerns
• Identify recurring problems and recommend process enhancements to reduce friction

What you need

• 2–5 yrs of experience
• CRM
• Customer service
• MS Office
• Problem solving
• BBA or B.Com

Good to have

• Capital markets