Executive

About the role

As a Customer Care Executive, you will be the first point of contact for our customers, providing them with an exceptional experience. Your role is crucial in maintaining and enhancing our company's reputation and customer loyalty. You will be responsible for handling a high volume of customer inquiries, ensuring timely and accurate responses, and building strong relationships with our client base.

What you'll do

• Be the first point of contact for our customers, providing them with an exceptional experience
• Be responsible for handling a high volume of customer inquiries, ensuring timely and accurate responses, and building strong relationships with our client base
• Respond to customer inquiries and complaints via phone, email, and live chat in a timely and professional manner
• Provide accurate and up-to-date product/service information to customers, ensuring their needs are met
• Identify and escalate priority issues to the relevant teams for prompt resolution

What you need

• 2–5 yrs of experience
• CRM
• Customer service
• Chat support
• Escalation handling
• Problem solving
• Any graduate