Executive

About the role

You will be responsible for driving operational excellence, maintaining high service standards, and collaborating with cross‑functional teams to support the company's growth objectives. Lead and mentor the Customer Care Executive (CCE) team to achieve performance targets. Monitor key performance indicators (KPIs) and ensure compliance with service level agreements (SLAs).

What you'll do

• Be responsible for driving operational excellence, maintaining high service standards
• Lead and mentor the Customer Care Executive (CCE) team to achieve performance targets
• Monitor key performance indicators (KPIs) and ensure compliance with service level agreements (SLAs)
• Handle escalated customer issues and provide timely resolutions
• Coordinate with sales, compliance, and IT departments to streamline processes

What you need

• 3–6 yrs of experience
• CRM
• Customer service
• Ticketing tools
• MS Office
• Sales
• Data privacy
• BBA or B.Com