Executive - Catering Operations - Mumbai

About the role

Jointly accountable for the successful delivery of defining a vision of F&B Ancillary Products, across all portfolios and channels, leading to sustained margin growth in line with or exceeding budget. Aligning stakeholders around the vision for the product. Determines customers' needs and requirements as per aircraft operating.

What you'll do

• Ensure that all complaints/Flight Report issues are taken up, addressed, and communicated back to the concerned department as and when required
• Act as point of contact for customer complaints and escalate issues as appropriate
• Coordinate audits to ensure compliance & communicate changes to concerned depts
• Manage all communications for all catering depts. and provide support to all supply chains to ensure optimal level of customer services
• Communicating with Planning and Production Departments in respect to usage of short life and slow-moving items to minimize wastage

What you need

• 3–6 yrs of experience
• Food safety
• Hospitality
• Food production
• BBA