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Executive Customer Service

DHL Group·Mumbai

Pay not stated0–3 yrsFull-time

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About the role

The Executive – Customer Service will be responsible for delivering high-quality service to Blue Dart customers by handling inbound calls, resolving shipment-related queries, coordinating timely pickups and deliveries, and ensuring adherence to defined customer service standards. The role also involves promoting sales opportunities through customer interactions and maintaining effective coordination with internal teams to enhance service delivery.

What you'll do

  • Key Performance Indicators (KPIs)
  • Ensure timely response to customer pickup and delivery requests
  • % of calls answered within defined number of rings/seconds
  • Number of abandoned calls
  • Average number of calls handled

What you need

  • 0–3 yrs of experience
  • Customer service
  • CRM
  • Sales
  • Cross-selling
  • Communication
  • Voice process
  • Any graduate

Good to have

  • SOP writing

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