Executive Escalations

About the role

Fast track the complaint and follow up with respective stakholders Ensure customers are informed during the entire cycle from receipt of Ensure all the regulatory complaints are downloaded, actioned and Ensure all the escalations are handled within the SLA Ensure own product, system, process and policy knowledge is up to

What you'll do

• Ensure customers are informed during the entire cycle from receipt of
• Ensure all the regulatory complaints are downloaded, actioned and
• Ensure all the escalations are handled within the SLA
• Conduct RCA/RCF on case to case basis
• Ensure own product, system, process and policy knowledge is up to

What you need

• 3–5 yrs of experience
• Escalation handling
• Communication
• Customer service
• MS Office
• Root cause analysis
• B.Tech or B.E. or B.Sc or Diploma