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Executive

EXL·Gurugram

Pay not stated20–30 yrsFull-time
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About the role

Executive at EXL. Handle inbound/outbound voice interactions with US-based business travellers.

What you'll do

  • Manage travel bookings (Air, Hotel, Car, Rail) as per client requirements
  • Process changes, cancellations, and refunds efficiently
  • Provide accurate travel information, policy guidance, and cost-effective solutions
  • Ensure high levels of customer satisfaction and adherence to SLAs
  • Manage multiple GDS/tools and internal systems effectively

What you need

  • 20–30 yrs of experience
  • LLMs
  • Financial statements
  • Customer service
  • Travel booking
  • Problem solving
  • Escalation handling
  • Any graduate

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