Executive

About the role

To make/receive calls to Thames Water Customers and third parties and seek information related to Process Address customer issues promptly and professionally, offering appropriate solutions and guidance to resolve problems effectively. Maintain a high level of accuracy in all interactions, ensuring that information provided to customers is correct and up to date.

What you'll do

• Make/receive calls to Thames Water Customers and third parties and seek information related to Process
• Respond to Customer Inquiries: Manage calls and emails from customers
• Provide Support and Assistance: Address customer issues promptly and professionally, offering appropriate solutions and guidance to resolve problems effectively
• Ensure Accuracy and Quality: Maintain a high level of accuracy in all interactions, ensuring that information provided to customers is correct and up to date
• Follow Communication Procedures: Adhere to established communication scripts, guidelines, and procedures to ensure consistency and quality in customer interactions

What you need

• 0–2 years in customer support & success
• Communication
• Diploma