- Can I apply
- Open to any education · Mid level
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Cummins' site: account needed, ~10–15 min
Early: posted 1 h ago on their own site
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About the role
Ind – Pune Sez 1 (All Floors Except 9Th And 10Th) And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.
What you'll do
- Handle inbound/outbound customer calls professionally and provide timely assistance
- Understand customer queries and deliver accurate resolutions
- Maintain a high standard of customer experience and service quality
- Meet defined operational metrics such as CSAT, Quality, AHT, FCR, adherence, and productivity
- Document customer interactions and update relevant systems accurately
What you need
- 0–4 yrs of experience
- Customer service
- Voice process
- Performance management
- Problem solving
- Any graduate
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